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Posted On: August 12, 2020

Ratio Test One


According to the Harvard Business Review, COVID-19 has had a measurable impact on organizations, especially in their customer service departments—the front line of your organization. In a study, they discovered that the frequency of "difficult" customer service calls more than doubled in March. With COVID-19 creating sweeping changes in how and where we work, companies must find new ways to help customers optimize their learning to ensure more successful product use, and more productive service calls.